Cloud Native Platform Engineering

Site Reliability
Engineering (SRE)

Unleash the full potential of the cloud

the challenge

AS CLOUD BECOMES UBIQUITOUS, EFFECTIVE MANAGEMENT IS KEY

With the on-demand nature of cloud computing touching every aspect of our lives, the requirements for effective migration and integration become increasingly important.

More than 85% of companies will have a cloud-first attitude by 2025, according to Gartner. And the organizations that embrace cloud will have to take account of both the digital workloads they create and the operations they will serve.

Even more critical is that business leaders understand exactly what is required from cloud solutions, with availability, reliability, and customer engagement opportunities all part of the cloud puzzle. Simply put, a poorly managed cloud environment can impact not only time-to-market but also potential revenue, brand reputation and customer satisfaction. In today’s hypercompetitive marketplace, threats to any of these can be hard to overcome.

What we do

SOLVING THE SITE RELIABILITY CHALLENGES THAT CLOUD MIGRATION & INTEGRATION BRING

Our Site Reliability Engineering (SRE) expertise has been honed over 18+ years. We employ the latest methodologies, accelerators and enablers, and other cloud-based tools to deliver end-to-end support, irrespective of industry sector or digital maturity. Our teams are comprised of highly skilled reliability engineers who help facilitate automation and system improvements. These teams ensure adoption of DevOps constructs without any knowledge transfer required of the client, operational readiness review and transition and proactively identify improvement areas and ensuring assurance on stability.

SRE functions are inevitably outcome-based. This requires a partner that can provide knowledge management, easy resource transition and team induction, and shield organizations from attrition and transition challenges. We ensure full transparency on incident summaries, self-service reporting and SLO-based joint decision-making powered by Artificial Intelligence (AI), Machine Learning (ML) and a strong data backbone. Rapinno’s SRE services encompass the entire spectrum of cloud management.

Our Offerings

End-to-end SITE RELIABILITY ENGINEERING (SRE) Services

We support a variety of use cases:

Monitoring &
Operational Intelligence

Provisioning &
Orchestration

Site Reliability
Engineering

Governance

Security

Application Performance
Management (APM)

Optimization
Services

Our key strengths are built around a defined cloud implementation focus, including but not limited to cloud-native operations, scalable Out-of-Box cloud infrastructure, and more. In addition, we have defined Centers of Excellence (CoE) support functions that can assist customers in the adoption of cloud-focused Shift Left strategies across the business environment.

THE OUTCOMES WE DELIVER

SRE SOLUTIONS VIA DIGITAL CAPABILITIES

Rapinno's SRE services allow companies to turn their cloud infrastructure into competitive advantage:

Cost savings

Trade capital expense for variable expense; leverage pay-as-you-go model

Cost savings

Trade capital expense for variable expense; leverage pay-as-you-go model

Cost savings

Trade capital expense for variable expense; leverage pay-as-you-go model

Cost savings

Trade capital expense for variable expense; leverage pay-as-you-go model

Our methodology
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how we do it

Our approach

Our Cloud
Management &
Operations offerings

This Process Flow includes:

Rapinno’s commitment to “Cloud Done Right” is the foundation for our fully serviced Cloud Management and Operations offerings. This is based on the understanding that companies are looking for the answers to identified challenges in their cloud migration and adoption requirements.

Our SRE services are designed to take in both the cloud journey and the level of maturity an entity has — from initial assessment and business optimization strategies to launching cloud initiatives and automating defined processes and requirements within the cloud platform itself. The framework that we create from our end-to-end assessment is ultimately measured against 7 pillars within the Support/SRE Implementation Process Flow – availability, durability, throughput, latency, traffic, error rate and saturation.

Identification of Service Level
Indicators & Service Level Objectives

These include key tenets such as:

Auto provisioning
24/7 monitoring and availability
Scaling and capacity planning
Timely patching
Incident response mechanism

Instrumentation
requirements

Measured against the aforementioned
7 pillars

Creation & integration of Visibility
Dashboards within the process

Establishing an SLA with customers that is predicated on promises made and adherence to required KPIs

Access to both a dedicated client team and Rapinno SRE team including technical architect and SRE engineer ensures SLA adherence.

OUR EXPERTISE

EXPERTISE WITH
THE LATEST
PLATFORMS & TOOLS
TO LEVERAGE SRE
TECHNOLOGIES

Rapinno has experience with the leading tools, and platforms and takes an unbiased and agnostic approach to SRE solution development. We can help you take full advantage of these tools and platforms and maximize your ROI with them.

key partnerships

We can help you accelerate your time-to-market and increase agility with our comprehensive suite of AWS offerings. Industry-best standards and AWS-guided design patterns drive our AWS cloud solutions. In addition, we adhere to a disciplined continuous review process with experienced and talented AWS-Certified resources.

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Our partnership with Azure helps organizations move to cloud at speed, increasing application availability, technical flexibility, and security improvements.

Monetize your data with the help of Rapinno’s end-to-end migration and implementation services for Snowflake Data Cloud. Rapinno offers end-to-end migration and implementation services for Snowflake Data Cloud, including design, data preparation, re-platforming, and performance optimization.

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why Rapinno

Centralized
ITSM & ITOM

We leverage a core-flex delivery model powered by highly efficient Site Reliability Engineers from our Cloud and Platform Engineering COE. Our managed services include industry-standard tooling and cloud native services for monitoring, backup, patching, and log management. We also include 24×7 monitoring with service integration, automated resolutions and centralized dashboard

Improved Security
Posture

We perform a security audit of your current landscape, identify security gaps and implement security tools and policies to improve the overall security posture on all the layers for cloud

Cost
optimization

We identify scope for cost optimization and implement the changes, leveraging our cloud partnerships. We also leverage technology and service accelerators to lower deployment costs

Innovation &
Automation

Over 10+ years of automation experience, highly involved in developing accelerators, and automation of cloud service deployment to improve reliability

What Our Customers Say

Through our partnership with Apexon, we have been able to achieve many goals. One is to get our platform built with speed by helping our engineering teams and then we have also achieved our infrastructure goals of ISO certifications. Apexon team is helping us deploy the platform even faster from two or three times per week to five or six times a week.

Mark Fleishman

VP of Infrastructure and Operations, Paige

Their(Apexon) attention to detail and continued focus on CD Valet has kind of proved that we made the right decision and we have expanded from one team to multiple teams. We are surveying about 31,000 CD rates on a weekly basis and Apexon plays a very important part in that process.

Yatin Pradhan

VP, Product Management, Seattle Bank

FAQ’s – Site Reliability Engineering

1. How does automation improve site reliability?

Automation in SRE reduces manual errors, accelerates incident response, and ensures consistent system performance. Automated alerting, self-healing mechanisms, and AI-driven data visualization services help maintain high availability and optimize resource utilization.

2. What tools are commonly used in site reliability engineering?

Common SRE tools include:

Prometheus & Grafana – Monitoring and visualization
Datadog & New Relic – Observability and performance tracking
Kubernetes – Container orchestration
Splunk & ELK Stack – Log management

These tools, combined with data visualization services, enhance monitoring and incident management capabilities.

3. What are site reliability engineering (SRE) tools?

Site reliability engineering (SRE) tools are essential for monitoring, managing, and optimizing system performance and reliability. These tools include advanced monitoring systems like Prometheus and Grafana, alerting frameworks such as Alertmanager, and incident management platforms like PagerDuty. Additionally, configuration management tools such as Ansible and orchestration platforms like Kubernetes are critical in automating operations and maintaining system reliability. By leveraging SRE tools, organizations can proactively identify and address issues before they impact end-users, ensuring smoother operations and higher system uptime.

4. What services are offered in site reliability engineering (SRE)?

Site reliability engineering (SRE) services encompass a range of activities designed to enhance system reliability and performance. These services typically include assessing current system reliability, implementing best practices for incident management, developing custom monitoring solutions, and providing ongoing support and optimization. SRE consultants work closely with organizations to tailor solutions that meet their specific needs and improve overall system resilience.

Our Team