Application Development
INTERACTIVE EXPERIENCES
- Rapinno can help your business harness the power of Conversational AI to optimize customer experience and engagements in revolutionary ways
the challenge
Interactive Experiences Are More Connected Than Ever
Applications and devices are more connected than ever, enabling a number of high-impact use cases for new AI-powered Interactive Chatbots and Voicebots.
However, poor application of chatbot and voicebot technologies can create impersonal service interactions and big problems for businesses – not only in customer dissatisfaction, but also by driving customers to multiple service channels, raising costs and extending resolution time. Many companies struggle to take advantage due to the lack of expertise and a well thought out strategy to deliver business value. They are also dealing with complex integration requirements with existing enterprise platforms and systems, an inability to automate device testing which slows delivery cycle time considerably, and a number of unique factors and testing requirements, e.g., intent, language, response validation, etc.
What we do
Bring Your Digital Ideas to Life
Our experience with the leading industry platforms — Alexa, Siri, Cortana, and Google Assistant – enable your business to take full advantage of these technologies in sales, customer service and operations. We can support your initiatives from initial planning and strategy through development, test, integration, and deployment.
Our Offerings
End-to-End Interactive Experiences Services
Strategy/Concept
- Proof of concept
- Design interaction flows
- Tools and framework selection
- Blueprinting
- Integration strategy
Development
- User-centric design
- Feature definition
- Architecture design
- Alexa, Siri, Cortana, and Google assistant integration
- Building interactive bots from scratch
- Building interfaces with existing systems – enterprise, social, external
- Minimum viable product
Testing/automation
- Intent validation
- Response validation
- Functional Testing, Stress Testing, Security Testing
- Test Automation
- Integration Testing
- Ground-truth validation
- Minimum viable product
We support a variety of use cases with expert interactive chatbot and voice bot development services:
Customer Activation
Deliver push notifications and exclusive offers to customers
Personalized Experience
Engage with consumers by name and know their preferences
Relevant Content
Create additional sales from insight-driven suggestions on related items
Intelligent Assistance
Get more intelligent interactions by expanding capabilities
Contactless Payments
Chatbot-based payments
Integrated Commerce
Enable purchase directly from social media with integrated payment systems
Data Capture & Display
Multi-touchpoint data gathering and analysis; presented in one easy to use application, giving users immediate access
Data Sharing
Easy, rules-based data distribution for learning and adaptation
Comparison Reporting
Relevant data and real-time updates through simple reporting apps and displays
Algorithm Refinement
Learn and adapt the algorithm to improve the results or expand the function set
Data Comparison
Collect the data and compare the results over a period of time and align them with similar use cases to help improve results and sentiment
THE OUTCOMES WE DELIVER
Revolutionize user engagement to unleash business value
Rapinno enables your business to take full advantage of latest interactive chatbot technologies across value chain. Our services deliver important business advantages:
Consistent Customer Engagement
Human-like experience for customers across channels through personalized and relevant communication
Revenue Growth
Leverage personalized recommendations to increase cross-selling opportunities through customer education
Improve Targeting
Analyze customer interactions combined with previous transactions to improve the targeting for products and services
Cost Optimization
Reduce the employee cost by offloading part of the customer service and engagement functions to the Bot
Improve Targeting
Leverage these technologies to deliver new capabilities and services in areas such as customer support, cross-sell and upsell, virtual healthcare, and virtual tutoring/education
key partnerships
why Rapinno
Focus on Your
Priorities
Deep technology &
domain expertise
Access to
exemplary talent
Continuous investment
& innovation
Flexibility
FAQ’s – Interactive Experience
An interactive experience refers to the engagement between users and a system where users actively participate in the experience, rather than just passively consuming content. Interactive experiences are designed to be dynamic and responsive, often using a combination of AI, natural language processing, and real-time data. For example, an interactive bot is a software application that simulates human conversation using AI and natural language processing. These bots enhance user experience by offering real-time assistance, automating routine responses, and delivering personalized interactions. The goal is to boost user engagement, streamline workflows, and improve customer satisfaction by making digital interactions more intuitive and effective.
Nike: Through the Nike By You platform, users can customize products in real-time, while the Nike app offers personalized training and AR-based product previews, creating a fully interactive shopping experience.
Coca-Cola: Coca-Cola’s Freestyle vending machines allow users to personalize their drinks by choosing from various flavors, enhancing customer interaction and engagement.
Sephora: Sephora uses AR-powered virtual try-on tools that let customers see how makeup products will look on them before purchase, creating a unique and personalized shopping experience.
IKEA: IKE’s AR app, IKEA Place, allows customers to visualize how furniture would look in their homes before buying, offering an immersive and interactive experience.
Spotify: Spotify’s “Wrapped” feature provides users with a personalized, interactive review of their yearly music listening habits, making the experience engaging and shareable on social media.
Integrating interactive bots into websites or applications improves accessibility, provides round-the-clock support, and enhances user engagement. These bots can also collect data and offer personalized recommendations, driving better conversion rates.
Interactive bots enhance the digital experience by providing faster resolution to user inquiries, ensuring a smoother and more efficient experience. They also create personalized and dynamic interactions by offering quick responses, suggesting relevant content, and adapting to user preferences, resulting in more engaging and satisfying digital journeys.
